Training Articles & Videos
A customer’s shopping experience should be easy and enjoyable. While we would never intend to frustrate customers or make their shopping experience difficult, retailers often put processes in place that lead to aggravated shoppers.
As customer service consultant, assisting companies in improving their customer service and customer experience, I know that service breakdowns-glitches-are unavoidable in any business that serves customers.
Today, virtually all businesses collect personal information about customers, employees and others. This information is valuable to hackers – evidenced by the increasing frequency and severity of data breaches across the globe.